Cancellation and Refund Policy

At Formett, we understand that each industry comes with its own set of financial challenges and opportunities. That’s why we’ve tailored our services to cater specifically to the unique needs of businesses in four key sectors: Food & Beverages, Healthcare, IT/Business Consulting, and Logistics.

Formett F & B Private Limited
CIN U56302RJ2024PTC092421


Cancellation and Refund Policy

 

This cancellation and refund policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform. Under this policy:

1. Order Cancellations 1.1 Cancellation Requests:

  • Cancellations will only be considered if the request is made within 2 days of placing the order.
  • Cancellation requests may not be entertained if the orders have been communicated to the sellers or merchants on our Platform and shipping has commenced, or if the product is out for delivery. However, you may reject the delivery at your doorstep, causing the item to be returned to the seller. The return will then be processed per our return policy. Please note that shipping costs may not be refundable unless the return is due to a defect or error on our part.

2. Damaged or Defective Items 2.1 Reporting Damaged or Defective Items:

  • In case of receipt of damaged or defective items, please report this to our customer service team within 7 days of receipt of the products. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the issue at their end. 2.2 Resolution:
  • If the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team, after reviewing your complaint, will take an appropriate decision regarding replacement or refund.

3. Refunds 3.1 Refund Approval:

  • In case of any refunds approved by our team, the process will be initiated within 15 to 30 days of the approval decision. Refunds will be processed to the original method of payment used during the purchase. Please note that shipping costs are non-refundable unless the return is due to a defect or error on our part.

4. Contact Information If you have any questions about our cancellation and refund policy, please contact us:

  • Email: info@formett.com
  • Phone: +91-9251628480
  • Address: A-50 Vidhyalaya Path, Bajaj Nagar, Jaipur, 302015, Rajasthan